How to Resolve the Error “Invalid item reference key XXXX when Approving Inventory Count”

Scenario :

How to resolve the Invalid item reference key XXXX when Approving Inventory Count

Solution:

When error “Invalid item reference key XXXX” is encountered upon approving Inventory Count, do the following:

1. Identify the item with internal ID. This is the reference key on the error.
2. Try to manually create an Inventory Adjustment (Transactions > Inventory > Adjust Inventory) and enter the item
3. When the results says No Match, check the Preferred Custom Inventory Adjustment Form if there is an Item Filter.
4. Check the item if this matches with the filter set on the Custom Form.
5. Upon making the changes on the item or changing the preferred form, you should now be able to approve the Inventory Count.