How to Setup the Reminder Portlet for Case to Respond to

Scenario

User would like to set up the Reminder Portlet to show the cases to respond to.

Solution

1. Navigate to Home
2. Top-Right Corner: Click Personalize
3. Personalize Dashboard: Click Standard Content
4. Click Reminders
5. Reminders Portlet: Click the 3 Dots > Setup
6. Click Cases To Respond To
7. Click Save
8. Note: Cases records will only appear if the last message in the Case record comes from the Customer and the user is the Support Rep set in the Assigned To field