Sometimes we encounter an error saying that internal error on the website in the transaction history of my account page.
Notice (SuiteScript)
{“type”:”error.Suite ScriptModuleLoaderError”,”name”:”MODULE_DOES_NOT_EXIST”,”message”:”Module does not exist: /Web Site Hosting Files Live Hosting Files/SSP Applications/accessoOnesource/accessoOnesource2/_suitescript/third parties/backbone.validation.js”,”stack”:[]}
This error comes because of backbone.validation.js file isn’t present or available in the SSP Application folder for V2 of the folder.
Sometimes the issue is coming because of missing this file in our source2 folder in our SSP Application folder and naming depends upon your SSP Application folder name.
For solving this issue we need to add this file to our respective SSP Application folder for Source2 depending upon your v2 name in the folder.
After adding this file we’ll be able to solve the issue.
Point to note sometimes there should be different factors involved in showing Internal errors on the transaction history page but this could be one of them.