Bank Feeds SuiteApp is crucial for modern accountants because the automate the process of importing bank transactions directly into NetSuite, significantly streamlining the reconciliation process. Accountants benefit from using this SuiteApp as they are time-saver. Accountants no longer have to manually checked their bank statements just to ensure the financial data is accurate.
However, sometimes the Bank Feeds connection can fail and it is essential to know what steps to take to get it working again. Here’s a simple guide to help you troubleshoot the problem:
1. Clear your Cache and Cookies or you can Use an Incognito Browser
One of the first thing you should do if your Bank Feeds isn’t working is to clear you’re your browser’s cache and cookies. If that sounds confusing, don’t worry – think of it as cleaning out the memory of your browser to make sure it’s not holding onto old data that might interfere the connection.
- Why this matters: If your Bank Feeds isn’t working because the Multi-Factor Authentication (MFA) expired or you recently updated your password, the old data stored in your browser could be causing the problem.
- How to do it: Go to your browser settings, and find the operation to clear browsing data, and make sure to select “cache” and “cookies”. Alternatively, you can use Incognito or Private browser window, which doesn’t save this data in the first place.
2. Check with your Bank for Any Changes
Sometimes, the issue might not be on your end at all – it could be with the bank itself. If your bank has made recent changes, like updating their User Interface (UI), it could cause the bank feed connection to fail.
- What to do: Contact your bank’s support team and ask if they’ve made any recent changes. If •they have, let them know that you’re trying to connect your Bank Feeds in NetSuite and ask for any advice they can provide.
3. Keep the connection Active Only in Production
NetSuite has different environments where you can test things out (like Sandbox) and where you actually run your business (Production). It’s crucial that the bank feeds connection is only active in the Production environment.
- Why this is important: If you try to rebuild the connection in Sandbox environment, it could cause issues because Sandbox is meant for testing, not live transactions.
- Tip: Always make sure you’re working in Production when dealing with Bank Feeds. Double-check this before attempting to reconnect.
To summarize, troubleshooting Bank Feeds in NetSuite doesn’t have to be complicated. By clearing your cache, checking updates with your bank, and ensuring your correct environment, you can resolve the most common issues quickly. If you’re still having trouble, it might be time to reach out to NetSuite Support for further assistance.