How to update your email address in NetSuite

Scenario:

Access to NetSuite is granted using an e-mail address and a corresponding password, which together serve as a user’s credentials.

Users may login in NetSuite using the Standard login pages:

• https://system.netsuite.com/pages/customerlogin.jsp
• https://system.netsuite.com/pages/login.jsp
• http://<accountID>.app.netsuite.com/app/login/secure/enterpriselogin.nl
• https://system.netsuite.com/app/login/secure/enterpriselogin.nl?c=<accountID>&whence=

These login pages are for users with any role except for a user logging in with a Customer Center role.

In some instances, a user may be required to changes their log – in e-mail address and update it to a new one to gain access in their NetSuite account.

 

Solution:

1. Get in touch with your company’s NetSuite Administrator and communicate the recent change in your email address.
2. The Administrator should navigate to Lists > Employees > Employee.
3. Locate and edit the Employee record of the user.
4. Update the E-mail field with the updated e-mail address
5. Save the record

Employee should now be able to log in using the updated e-mail.