I came across a query from the Client with an issue for some couple of Sales Orders’ item descriptions as “Updated for promotion” instead of Actual Item Description. Client wanted a clarification on this and update it with the actual item description.

The First step is to check the Sales Order facing this issue.

1. Under the Items Subtab, Check the item facing the issue. Click open the item.
2. Check for the system info subtab and verify whether any changes has been made to the description.
3. If not go to Customization – Scripting – Scripted records
4. This will open the list of Scripted Records. Select Sales Order from the List.

5. Check for all the scripts created, by checking the description “updated for promotion” in the script.

Result:

The script is now amended to update the Item description to its original one irrespective of promotion applied.