If an image has been uploaded into an inactive image folder, the images will not display in the item record image field. Since this Image folder is inactive, any image uploaded to this folder will not show up in the list of images.
To resolve this, user needs to ensure that the folder container of the image file to upload in an Item record is not inactive.
- Navigate to Documents > Files > File cabinet > Web hosting file
- Edit the affected image folder
- Uncheck Inactive box
- Click Save
Note: Images uploaded in an active Subfolder of an inactive image folder will show up in item record image field.