Order imports into NetSuite sometimes fail when customer records with same Customer IDs are already present in NetSuite. You may see the following error:
“Failed to add/update customer for order #1xx1. A customer record with this ID already exists. You must enter a unique customer ID for each record you create. To correct this record, click and enter a new customer ID in the Customer field.”
Consider the field CUSTOMER ID. If another customer comes with the same name, customer creation will fail.
This error occurs because the Auto-ID feature in NetSuite is not enabled. Note that the customer name is used to create the Customer ID. Any time a new customer comes with a name that already exists in NetSuite, customer creation will fail. To avoid such errors, enable the Auto-ID generation feature in NetSuite.
