Incorrect PDF Form Display for Item Fulfillment in NetSuite

Issue Overview:

A user reported that when printing an Item Fulfillment form using a specific role, an incorrect PDF form appears, even though that PDF and form were made preferred for that role. However, when printing the same transaction using the Administrator role, the correct PDF form is displayed.

Solution

To resolve this issue, update the role’s form settings by following these steps:

1. Log in with the Administrator role.
2. Navigate to Setup → Users/Roles → Manage Roles.
3. Select the affected role and click Edit.
4. Go to the Forms subtab.
5. Locate the Item Fulfillment form.
6. Adjust the form settings:

• Change from ENABLED, RESTRICTED, PREFERRED to ENABLED and PREFERRED (uncheck RESTRICTED)