Integrating Intercom into your SuiteCommerce Advanced (SCA) website is a great way to enhance customer communication and support. Intercom provides a range of tools for real-time chat, email marketing, and customer engagement. Here’s a step-by-step guide to integrating Intercom into your SCA website:
1. Sign Up for Intercom:
- If you haven’t already, go to the Intercom website and sign up for an Intercom account.
- Choose the plan that suits your business needs.
2. Obtain Your App ID:
- After signing up, you’ll receive an App ID. This ID is used to identify your Intercom application.
3. Add Intercom Code to SCA:
- In your SCA project, locate the HTML file or template where you want to add the Intercom code. This is usually in a header or footer template.
- Insert the Intercom JavaScript code snippet, which typically looks like this:
<script>
window.intercomSettings = {
app_id: 'YOUR_APP_ID'
};
</script>
Replace 'YOUR_APP_ID' with your actual Intercom App ID.
You can customize the window.intercomSettings object to include user-specific information. For example, you can set the user’s name, email, or company name by dynamically generating this data based on the user’s session in SCA.