The Intelligent Recommendations feature uses artificial intelligence algorithms to calculate and display items a shopper may be interested in buying. The algorithms use data such as:
- what the shopper bought in the past
- what other shoppers with similar transaction history bought in the past
- what other items were bought by shoppers who bought a specific item
- items that have similar names, descriptions, and categories
Intelligent item recommendations are useful to two different audiences. Sales representatives can use them to identify and add relevant items to sales orders, estimates, and opportunity records. You can also add recommendations to different areas of your SuiteCommerce website to show shoppers items they may want to buy. For an overview of the Intelligent Items Recommendations feature,
To use intelligent item recommendations on your website:
- Enable the feature, install, and activate the Intelligent Item Recommendations extension
- Review the default recommendation scenarios for each context and create new ones if needed
- Configure the Intelligent Items Recommendations extension
- Add one or more Recommended Items content areas to your website using Site Management Tools
- Periodically review the data gathered by intelligent item recommendations
To use intelligent item recommendations on your website, you must enable the Intelligent Recommendations feature and then install the SC Intelligent Item Recommendations extension. If you want to enable intelligent item recommendations on a sandbox account, it is important to refresh the account first so that it contains the latest data.
To enable intelligent item recommendations:
- In NetSuite, go to Setup > Company > Enable Features.
- On the Enable Features page, click the CRM tab.
- In the Marketing section, enable the Intelligent Recommendations feature.
- Click Save.
- To install and activate the SC Intelligent Item Recommendations extension, go to Customization > SuiteBundler > Search & Install Bundles.
- In the Keywords field, enter “intelligent item recommendations” and click Search.
- Verify that the SC Intelligent Item Recommendations extension is returned in the search and select it.
- Review the extension details and then click Install.