The Issue Management feature lets you set up NetSuite to document and manage issues that occur with the products you manufacture and sell. Customer support reps and quality assurance employees primarily enter issues. However, you can control which roles have access to issues and what settings those roles have access to.
Before employees can start tracking issues, a user with the Administrator role must assign roles with issue permissions to employees. When roles are assigned, the Administrator or Issue Administrator role can start setting up Issue Management. They can create issue types, issue statuses, issue tags, and product records and also set preferences for Issue Management.