Item Fulfillment > Mark as Shipped > Unexpected Error

Unexpected error is throwing when User clicks the mark as Shipped in the Item fulfillment.

The error is typically caused by an invalid email address in the “To Be E-mailed” field on the associated sales order. An invalid email address may include:

  • Incomplete formats, such as missing domain extensions (e.g., “support@netsuite instead of “support@netsuite.com”).
  • Extra characters or trailing spaces after the domain (e.g., “support@netsuite.com “).

Solution

To resolve this issue, you must update the invalid email address on the sales order.

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