Summary: This article provides instructions on how to lock closed cases in NetSuite after a specified lockout period. Enabling this feature ensures that closed cases cannot be edited or accessed by anyone other than the account administrator.
Request: How it restricts editing and access to closed cases by anyone other than the account administrator?
Solution:
In NetSuite, you can lock closed cases to prevent editing and restrict access after a specified lockout period.
To set support preferences, go to Setup > Support > Support Preferences > LOCK CLOSED CASES AFTER LOCKOUT PERIOD
Check this box to lock cases from editing after they have been closed for the number of days you specify in the Case Lockout Period field.
Locked cases cannot be edited or grabbed by anyone other than the account administrator.