Mapping and Updating RMA Status in NetSuite

Overview

This customization is designed to simplify the process of updating the status of RMA records in NetSuite by mapping internal status codes to more descriptive status names. The script then updates a custom field on the RMA record with this mapped status value.

Use Case

When working with RMAs, it is often difficult for users to understand the meaning of certain status codes. To address this issue, the customization maps these internal codes to more descriptive names and stores them in a custom field.

Status Mappings

The table below shows the internal status codes and their corresponding descriptive status names:

Sample Code

Below is the full code snippet used to map the status and update the custom field:

let rmaStatus = rmaRecord.getValue({ 
    fieldId: 'orderstatus'
});


log.debug("rmaStatus", rmaStatus);


// Define the status mappings
const statusMappings = {
    'A': 'Pending Approval',
    'B': 'Pending Receipt',
    'C': 'Cancelled',
    'D': 'Partially Received',
    'E': 'Pending Refund/Partially Received',
    'F': 'Pending Refund',
    'G': 'Refunded',
    'H': 'Closed'
};


let rmaStatusMap = statusMappings[rmaStatus];


// Update the custom field with the mapped status value
let newStatus = rmaRecord.setValue({ 
    fieldId: 'custbody_jj_rma_old_stchg', 
    value: rmaStatusMap 
});

Conclusion

This script provides an effective way to make the RMA process more transparent by converting internal status codes into easily understandable descriptions. This enhances the user experience, facilitates faster processing, and ultimately improves customer service through clearer communication.