Finding solutions in SuiteAnswers just got easier with NetSuite Expert, an AI-powered upgrade in the 2024.2 release. Instead of searching by keywords and clicking through multiple articles, you can now ask questions in natural language and get direct, summarized answers instantly.
Powered by retrieval-augmented generation (RAG), NetSuite Expert analyzes your query, pulls relevant information from SuiteAnswers and the NetSuite Help Center, and provides cited sources with links for deeper exploration. No more manual searching.
A few basic navigations of SuiteAnswer NetSuite Expert:
- Go to Support and select ‘Go to SuiteAnswer’.
- Once in SuiteAnswer, enter a natural language question or phrase of three words or more in the search bar.
- Note: NetSuite Expert in SuiteAnswers is an enhancement to the natural language search capability, not a chat application. You should not enter scenarios or attempt a back/forth conversation.
- Returning result: Sometimes the results may focus on only one or two words in your question or phrase, so the results may not be what you expect. Try your query again, but this time, enter your question, keywords, or phrase in quotation marks.
- Click on ‘Show More’ to expand the summary and view source article.
- To view a source article used in the construction of the summary, you can:
- Click the citation number in the summary text.
- Click the title of the article you want to view in the Sources section.
- Notice that the number shown next to the title of the article is the same as the citation number that is displayed inline in the summary text.
