DispatchTrack is an advanced delivery management software designed to streamline the entire product delivery process. From the moment a customer places an order until it is shipped, DispatchTrack offers comprehensive features to enhance the efficiency and transparency of the
delivery process.
Seamlessly managing the entire product delivery lifecycle, DispatchTrack ensures real-time tracking of delivery trucks, optimizing routes for efficiency. With features like proactive scheduling based on customer availability, businesses can enhance customer satisfaction. The
software also provides robust tracking for returned orders, offering businesses the insights needed for informed decision-making. DispatchTrack stands as a user-friendly and comprehensive solution for businesses looking to elevate their delivery management processes.
Possibility of sending alerts through messages, call, email to customers is an additional feature.
Before integrating with NetSuite, the delivery process after the order creation from NetSuite was done in DispatchTrack manually and involved checking the customer’s availability for delivery on a specific day. This method required entering details such as customer name, address, and item lists manually, posing the risk of errors.
With the integration of NetSuite, the entire order-to-delivery process becomes seamless. After an order is created in NetSuite and shipped from the warehouse, DispatchTrack takes over to track the truck’s movement and delivery status until the order reaches the customer. This eliminates the need for manual data entry and ensures accuracy in the delivery process. Before integration, sales representatives had the challenge of managing both NetSuite and DispatchTrack separately. This became particularly cumbersome when customers inquired about delivery dates. The integration streamlines this process, allowing all aspects, including checking date availability in DispatchTrack, to be handled within NetSuite. This integration not only enhances efficiency but also reduces the potential for errors, providing a more streamlined and user-friendly experience for sales representatives.