NetSuite Electronic Payments: Payments > Payment Processing > Bill Payment Processing > Payment File Administration Stuck in Queued Status

Scenario

Payment File Administration is Stuck in Queued Status

 

Solution

A.

1. Navigate to Customization > Scripting > Script Deployments > Status
2. Check if any Electronic Payment scripts are still in the queue, kindly wait for it to finish. If none, proceed to B

B.

1. Navigate to Payments > Setup > Electronic Payments Preferences
2. Click Edit
3. Under the General Preferences tab, populate the following fields:
4. Email Template for Vendor Payments
5. Email Template for Customer Payments
6. Click Save
7. Open the PFA that is “Queued”
8. Click the Edit button
9. Set the File Processed? field to “Failed”
10. Click Save
11. Click the Reprocess button
12. If the PFA is still stuck in “Queued” status, proceed to C

C.

1. Navigate to Payments > Payment Processing > Payment File Administration
2. Check if two or more PFA records have a value under File Processed. column other than:

• “Processed”
• “Failed”
• “Cancelled”
• “Processed with Errors”

1. If there is such a PFA record (other than the one that is stuck on “Queued” that we’re trying to process), change the Status to “Failed” and then click Save.
2. And on the PFA that is stuck in “Queued” status that we’re trying to process, change the status to “Failed” > Save > then click the Reprocess button
3. If the PFA pushed through, we could now Reprocess (one by one) the other PFAs that we’ve set to “Failed“
4. If none, proceed to D

D.

1. Navigate to Payments > Payment Processing > Payment File Administration
2. Edit Search Criteria and add Batch Status on the Results tab > Columns subtab
3. Click Save
4. Check if any PFA records have a value under Batch Status of Submitted
5. Change the status to Rejected
6. And on the PFA that is stuck in “Queued” status that we’re trying to process, change the status to “Failed” > Save > then click the Reprocess button