What is NetSuite Field Service Management?
NetSuite Field Service Management is an end-to-end solution to optimize scheduling and dispatching of field technicians while automating inventory and customer asset management to simplify field service processes.
With Field Service Management, your business can efficiently create, assign, and track field service cases and tasks, providing a central system to manage and organize field service work.
Benefits of Field Service Management
Field Service Management offers a comprehensive set of features to help your business streamline field service operations.
Improved Work Order Management
Streamline and centralize work order processing in a unified platform to ensure that jobs are assigned and completed effectively, leading to enhanced efficiency in operations.
Real-time Visibility and Tracking
Real-time updates on job statuses offer enhanced transparency, leading to better decision-making, and improved monitoring of field technician performance.
Improve Resource Management
Improve resource allocation by matching the field technicians to the appropriate jobs based on skills and availability, ensuring successful job completion.
Tie in with Inventory Management
Reduce downtime due inventory shortages. You can also ensure field technicians have the necessary parts while on site, minimizing delays and providing efficient customer service.
Convenient Access to Information
Allow field technicians to access critical information using their mobile devices while on site.