The NetSuite Multi-Language feature simplifies the process of providing translations for your website, items, and customer-facing communication. With this feature, individual employees will also be able to view NetSuite in their preferred language.
Once you’ve enabled this feature, there are some setup tasks you’ll need to complete. First, you’ll need to add any languages that you will be using in addition to your base language to General Preferences (Setup > Company > General Preferences). On the Languages subtab of General Preferences, you can add preferred languages to your account from the list of NetSuite-supported languages. Note that you will not be adding your base language to this list; the base language is selected during initial setup of your account, and it cannot be changed.
The preferred languages listed in General Preferences are the languages that are available for selection on customer records. And when a language is listed on a customer’s record, it is the language that will be used for any communication with that customer, including things like emails or transactions.
When a preferred language is enabled in NetSuite, the system is able to translate the user interface and any preconfigured NetSuite documents and transactions into that language. A company would need to provide translations for their list of items, however, for each of the preferred languages.
One way to translate your items and their descriptions is to use a mass update. To do a mass update on item translations, navigate to Lists > Mass Update > Bulk Update Translation. Then, in the Language dropdown field at the top of the page, choose the language that you would like to provide a translation for. You’ll notice that this page has an Item tab, where you could provide translations for your items. But there are also tabs that enable you to provide translations for website items, saved searches, tabs, email forms, and more.
Another way to update the translations for your items is to use a CSV import. To do this, you would need to update your existing CSV files of your item lists to include the translations and then do a CSV import to get all the translations into NetSuite.