To copy performance details into a support case:
- Double-click the Oracle NetSuite logo in the upper-left corner of the page that exhibits slow performance.
- Select all the text in the window, and copy it.
- Click the Support tab.
- Click Go to SuiteAnswers.
- On the SuiteAnswers page, click Contact Support Online.
- In the What would you like to do? field, select Report a performance problem.
- Paste the text into the Message field.
- Click Submit.
When you report a network performance issue to NetSuite Customer Support, please include answers to the questions below. This information will help to diagnose and resolve the problem quickly.
- What browser are you using? Do you have any add-ons installed?
- Are you using a firewall? If so, what is the name and version of the firewall software or device? What ports are open?
- Are you using a proxy for your HTTP connections? If so, what is the name and version of the software? For more information, see Optimize Firewalls and Proxy Servers.
- Are you using an antivirus or anti-spyware application? If so, what is the name and version of the software?
- Include your public IP address in the case.
The more information you add to a case, the better NetSuite Customer Support can serve you.