The authorized NetSuite staff may need to access a copy of the Netsuite account in an internal QA environment in order to investigate and fix any cases and issues we have reported.
For this we have flexibility and control over how and when we allow the authorized NetSuite staff to have such access, Netsuite provides both a company and a case-level preference.
It provides three different modes of permission to access a copy of our Netsuite account data.
How to set the NetSuite Support Login preference?
- Log in to the administrator role and go to Setup > Company > NetSuite Account Information > NetSuite Support Login.
- Select from one of the following three options:
- Always – with this permission, the authorized NetSuite staff will be able to access a copy of our account in an internal QA environment for the sole purpose of troubleshooting reported cases and issues. Such access is granted for any open case during the first 90 days. We can give the additional approval by re-checking Allow NetSuite Login for this Case after this period to reset the timer.
- Case Duration – with this permission, the authorized NetSuite staff will be able to access a copy of our account in an internal QA environment for the sole purpose of troubleshooting reported cases and issues. Such access is granted on a case-by-case basis. The Allow NetSuite Login for this Case field must be marked on the case form when it is created or updated to set 90 days access timer. We may be asked for additional approval by re-checking Allow NetSuite Login for this Case after this period to reset the timer
- Never – with this permission, the NetSuite staff has no access to copies of our account in internal QA environments.
Allow NetSuite Login Option in Netsuite Support Case
The Allow NetSuite Login for this Case field works in conjunction with the value set at the NetSuite Support Login preference. This field must be enabled to allow the NetSuite staff to access a copy of your account for investigating our cases and issues.
To enable the Allow NetSuite Login for this Case field, we must be logged in to the NetSuite Account Center, which is only available to employees with either the NetSuite Support Center role or the NetSuite Support Center (Basic) role. The NetSuite Account Center can be accessed through the NetSuite Account Center portlet (located on the Support tab).
Note:
The NetSuite Support Login preference takes precedence over the Allow NetSuite Login for this Case field on the NetSuite case form.
If the NetSuite Support Login preference prevents access, even if the Allow NetSuite Login for this Case field is enabled, when creating or updating the case, authorized NetSuite staff cannot access a copy of your data