Scenario:
When clicking the Apply button on the Vendor Prepayment, there’s no Bills showing even though we have Open Bills for the same Vendor.
Findings:
Check and confirm the following aspects of vendor prepayment:
- Is the subsidiary and currency of the vendor prepayment the same as that of the open bills? Bills available for application must have the same payee, subsidiary, and currency as the initial vendor prepayment.
- Is the vendor Prepayment in the Paid status? You cannot apply a prepayment that has the status of Pending Approval or Rejected.
- Are the Bills approved? You can only apply against open bills. Bills that have a Payment Hold or Pending Approval status do not show up on the application page.
- Is the A/P account selected on the vendor prepayment application page the same as that of the open bill? The available bills depend on the Accounts Payable Account selected in the application.
Here are a few troubleshooting steps and possible explanations:
1.Check Vendor and Bill Details:
- Verify that the vendor selected in the Vendor Prepayment screen is the same vendor for which you have open bills. Sometimes, a simple mismatch in vendor selection can cause this issue.
- Ensure that the open bills in question are not already fully paid or marked as cleared. Only open, unpaid bills should show up for prepayment application.
2.Check Bill Status:
- Confirm that the open bills are not on hold, disputed, or in a status that prevents prepayment application. Certain bill statuses might restrict them from being considered for prepayment.
3. Subsidiary, Currency, and A/P account must match
If you’ve checked the above points and still cannot see the open bills for prepayment application, it may be beneficial to contact Support Team to investigate further.