Not All Sales Orders Show up in Order History when Multi-Site Feature is Enabled in My Account

Record lists can be filtered using the config field

This field is used for filtering the records for the corresponding website – domains

Filter Site Option

This string specifies how orders/records are filtered. The default value is current. Possible values are:

  • all – Filters orders/records for all websites defined in the current NetSuite account.
  • Shoppers can see orders placed in all web stores in the same NetSuite account when viewing the Purchase History in the My Account area of your Commerce website.
  • current – Filters orders/records associated with the current web store domain.
  • Shoppers can only see orders placed in the current web store when viewing the Purchase History in the My Account area of your Commerce website.
  • siteIds – Filters orders/records for a website specified by its site ID. Enter the site IDs in the Filter Site IDs field to return results for items ordered from other website records.
  • Shoppers can see orders placed in specified websites when viewing the Purchase History in the My Account area of your Commerce website.

For example: if an order was placed on a different website, the shopper might still want to view it, so you should select all or siteIds as the filter site option.

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