Client have an issue that Packing slip not showing all items in the Sales order record. The reason is that a preference Unfulfilled Items on Order preference is enabled in the account which will show only unfulfilled and partially fulfilled items on the packing slip. Line items that are completely fulfilled do not appear on the packing slip in this case. The preference is enabled under the order-management subtab of accounting preference for picking and packing.
This preference is set to determine how items appear on packing slips. The following options are available:
- None – Show only items being fulfilled in the shipment.
- Unfulfilled Items on Order – Show only unfulfilled and partially fulfilled items on the packing slip. Line items that are completely fulfilled do not appear on the packing slip.
- All Items on Order – Show all ordered items. Any quantity yet to be fulfilled appears in the Remaining/Back Ordered column. Line items that are completely fulfilled appear on the packing slip.
Choosing this option causes non-inventory items to appear on packing slips even if the Show Non-Inventory Items on Printed Forms preference is not enabled
