Users can double-click the Oracle NetSuite logo in the upper-left corner of the NetSuite to help users to identify the performance issues. This window displays performance details that can be helpful for troubleshooting. This information is different for each user.
The Performance Details window includes the following data:
- Total – Displays the total page load time (in seconds).
Note: This total may not apply to reports, dashboards, centers, or saved searches. - Server – Displays the page load time (in seconds) and the percentage of the total page load time spent retrieving information from the NetSuite server. This time includes server-side scripts and workflows, which can also be affected by customizations such as custom fields and other custom elements.
- Server Suite Script – Displays the server time spent on server-side scripting (in seconds and as a percentage of total server time).
- Server Workflow – Displays the amount of server time that was spent on workflows (in seconds and as a percentage of total server time).
- Network – Displays the total page load time for data to travel from the NetSuite servers to the computer (in seconds and as a percentage of total server time).If this row has the highest percentage in the list, the problem could be related to the internet service provider (ISP).
- Client – Displays the total page load time for the computer to render the page (in seconds and as a percentage of total server time).If this row has the highest percentage in the list.
- Page – Displays the web address of the page you are viewing in the application.
- Email – Displays the email address associated with the account.
- Time – Displays the system date and time.
The information in the Performance Details window is based on the data sent to the client from the server. Occasionally, when the end-to-end time metric is not sent from the server, only the Client, Page, Email, and Time values are shown.