Proposal summary
This proposal covers the scope of updating the email template that is received automatically when we change the password of the customer manually and clicked Notify from NetSuite.
Requirement
When the customers password is changed manually from NetSuite and clicked the send email notification, the customer would receive an automatic email.
The email template needs to be rebranded to avoid the user confusions due to the lack of Thermogard branding.
Solution
In Thermogard we have 3 domains with same website.
We need to consider the subsidiary to make domain-based rebranding of the automatic email template received when the customers change their password manually from NetSuite and check the “SEND NEW ACCESS NOTIFICATION EMAIL” checkbox
Only one email template can be selected for all the 3 domains.
Therefore, we will apply the condition within the same template to display different content for each domain.
We can update the currently used standard email template and will use the new updated email template.
The email template used now is Standard Customer Center Access Email
Setup > Company > System Email Templates > Standard Customer Center Access Email