Proposal Summary
This proposal summarizes the functionality for sending automatic emails when the sales order don’t have backordered line items and closing the sales orders when they are not pick up/ ship for 30 days.
Requirements
Corp design want to send automatic emails when the sales order doesn’t have backordered line items.
The sales orders would be closed automatically if those orders didn’t pick up/ship and we have to provide the option to reopen the SO if the user would like to open the SO again
Our solutions
• We will write a map reduce script for getting the orders with no backordered items. We will schedule the script in daily basis for notifying the customers when their backordered items will be available or the order don’t have backordered items.
• We will consider the sales orders those are only created from the script deployment date.
We will use the following email subject and body,
Subject: Your order PO#/SO# MUST be picked up or ship within 30 days!
Body: Your PO# / SO# Must be picked up within 30 days or will be automatically cancelled, please let us know when you would like to pick up your order immediately to avoid cancellation. For a better and faster experience, please notify us 72 hours before your arrival for pickup so we that can prepare this order in advance
Thank you!
CSR’s signature
• We will send a warning email on the 15th and 25th day to notifying the customer about the order will be automatically closed.
Subject: Your order PO#/SO# MUST be picked up or ship immediately to avoid cancellation!
Body: Your PO# / SO# Must be picked up or Must ship within the next 15 days or will be automatically cancelled, please let us know when you would like to pick up your order immediately to avoid cancellation. For a better and faster experience, please notify us 72 hours before your arrival for pickup so we that can prepare this order in advance – Inventory allocated to your order will be lost once the order has been cancelled
Thank you!
CSR’s signature
Subject: This is your last notice before your order PO#/SO# gets cancelled!
Your PO# / SO# Must be picked up or Must ship within the next 5 days or will be automatically cancelled, please let us know when you would like to pick up your order immediately to avoid cancellation. For a better and faster experience, please notify us 72 hours before your arrival for pickup so we that can prepare this order in advance – Inventory allocated to your order will be lost once the order has been cancelled
Thank you!
CSR’s signature
• We will send the order cancellation email to customer
Subject: Order cancellation receipt – PO#/SO#
Please note that our system automatically cancelled your PO#/SO# because it was left open in our system over the allowed grace period of 30 days.
You may contact your CSR if ever you didn’t want this order to expire and they may be able to reopen your order.
-Thank you!
CSR’s signature
• We will close the sales orders if those orders didn’t pick up/ship for 30 days.
• We will create a custom button on the closed sales orders to reopen them if the user would like to open the sale order again.
Assumptions
• We will close the sales order only if those orders don’t pick up/ ship for 30 days.
• The 30 days will be calculated by using the email sent date.