What to do in a situation wherein you’ve received goods that are already paid for and are defective, and you want to refund the money without returning the goods? The standard process is to create Vendor Return Authorization, but this will reduce the Inventory, which might not apply to some users as they will proceed with the disposal of the goods.
- In this case, the advice is to create a Vendor Credit; however, Vendor Credit in nature is the exact opposite of the Vendor Bill. Thus, any GL from the originating transaction will only reverse once the credit from the Bill Record is created.
- As an Alternate Solution, you may try the following:
- On the Vendor Bill record, click on the Credit button. It will open the Bill Credit record
- Under the Items tab > Items subtab, enter zero Quantity on every line Item, leaving the Amount column to zero
- Under the Items tab > Expenses subtab, add an Account where the transaction should be credited from
- Save the changes
- As an Alternate Solution, you may try the following:
- The next step would be recording the money back from the supplier. There are two options- to create a Deposit for a cashback or a Journal entry- which will track the money back and could be associated with the Bill Credit created above.
- Pair the Deposit or Journal entry with the Vendor Credit as per SuiteAnswersEach company could have different process of handling this. How do you refund purchases without return? Share your thoughts here!