Scenario
The user noticed that the Quantity on Order in the Item Record did not update after saving the Purchase Order.
Note: Quantity on Order may not update if there is no location set before saving the Purchase Order. If the Purchase Order location (mainline) has a location and the Location column (item line) is exposed but without a set location then it will not update the quantity on order in the item record. Item Line location takes precedence over the location in the Main line of the transaction record.
Solution
Navigate to Transactions > Purchase Order > Enter Purchase Orders > Lists
Click Edit
Note: Edit the Purchase Order that does not reflect the quantity on order.
Click Customize
Note: this is located at the upper right corner of the page.
Click Customize Form
Click Sublist Fields subtab
Location:
Show: Remove Checkmark
Click Save
Navigate to Transactions > Purchase Order > Enter Purchase Orders > Lists
Click Edit
Note: Edit the same Purchase Order that does not reflect the quantity on the order.
Location (mainline): Select preferred location
Click Save
Note: If Location (item line) is not exposed and a location was set in the main line then the items will inherit the location in the main line.