Quantity on order on the Item Record is 0 even if the item is already on a transaction

Scenario

Quantity on Order on the Item Record is 0 even if the item has an Open Purchase Order

Solution

Below are the things to consider when checking as to why the quantity on order on the Item Record is 0 even if the item has an Open Purchase Order:

1. Transaction Status (Make sure it is not in Pending Approval status)

2. On the line items of the transaction, verify if the column for “Closed” is marked as True. 

If Closed is marked as True, Quantity on Order on the item record will show as 0.