Summary: This article provides guidance on customizing case priorities in NetSuite to align with the specific needs of your support team’s case workflow. It emphasizes the importance of assigning priority rankings to cases to prioritize their handling.
Request: The user seeks assistance in understanding how to create custom case priorities in NetSuite to optimize their support team’s case workflow.
Solution:
Customizing case priorities in NetSuite allows you to tailor the priority rankings to align with your support team’s specific case workflow. By assigning priority levels to cases, you can effectively convey which cases need to be addressed first, ensuring efficient handling and customer satisfaction.
To create a new case priority in NetSuite, Go to Setup > Support > Case Priorities > New