The View Record link on a Saved Search Email allows recipients to access the actual record in NetSuite User Interface from the email. This is possible if the user has the check box enabled in the Email tab > Customize Message subtab > Include View Record Link of the saved search.
The following preferences determines how the View Record link works on an email alert:
- If the recipient of the email is based on the Specific Recipients sub-tab of the saved Search, the link will be included in the email regardless of what email option is selected. It works both for Send Email Alerts when Records are Created/Updated and Send Emails According to Schedule
- If the recipient of the email is based on the Recipients from Results sub-tab, the link will only be visible when Send Email Alerts When Records are Created/Updated is enabled. But when the Send Emails According to Schedule preference is checked, the View Record link will not appear even if the field is checked.