Introduction
When working with NetSuite’s SuiteScript 1.0, developers may encounter unexpected errors that disrupt the functionality of custom scripts. One such error is the “fieldChanged is not defined” error, which can occur even if the functions are properly defined. This article will guide you through understanding the cause of this error and how to resolve it effectively, especially when working with scripts in the Customer Center role. Here the problem occurred in a clientscript which is not deployed but bind to a suitelet.
Understanding the Error
The error message typically appears as follows:

This error indicates that the fieldChanged function, which is supposed to handle field changes in the script, is not recognized or defined within the context in which it is being called. This often happens when the script is not properly loaded or accessible in the environment where it is executed.
Root Cause
In this specific scenario, the error occurred because the client script was not available to users within the Customer Center role. NetSuite restricts access to certain scripts based on the role and the context in which they are executed. If a script is not set for “Company-Wide Usage,” it may not be accessible to roles like the Customer Center, leading to errors such as “fieldChanged is not defined.”
Solution
To resolve this issue, follow these steps:
- Access the Client Script Record via File Cabinet:
- Locate and open the client script associated with the error.
- Enable Company-Wide Usage:
- In the client script record, find the checkbox labeled “Company-Wide Usage”.

- Save the Changes:
- After selecting the “Company-Wide Usage” checkbox, save the client script record.
- Test the Script:
- Return to the “Search & Add Items” page or any other page where the script is referenced.
- Test the functionality to ensure that the error is resolved and the
fieldChangedfunction is now recognized.
Additional Considerations
- Role-Based Access: Always verify that the scripts you deploy are accessible by the necessary roles. If a script is intended to be used across multiple roles, enabling “Company-Wide Usage” is essential.
- Suitelet Integration: If your client script is referenced within a Suitelet, ensure that the Suitelet also has the appropriate access settings. The Suitelet should be configured to run in contexts where the client script will be utilized.
- Error Handling: Implement proper error handling within your scripts to provide more informative error messages. This can make debugging easier and improve the user experience.
Conclusion
The “fieldChanged is not defined” error in NetSuite SuiteScript 1.0 can be perplexing, especially when it occurs due to role-based access issues. By enabling “Company-Wide Usage” on the client script, you ensure that it is accessible to all necessary roles, thereby resolving the error. Always consider role-based access when deploying scripts in NetSuite to avoid similar issues in the future.
This solution should help others facing the same problem and improve their development experience in NetSuite.