Scenario
How to re-opens a Customer Return Authorization that was accidentally set to Closed status.
Solution
- Navigate to Transactions > Customers > Issue Return Authorizations > List
- Click Edit on the Return Authorization
- Items tab: Unmark Closed checkbox at the Item line
Note: If the Closed checkbox is missing at the Item line/s, unhide this field at the preferred form or custom form in use for the transaction.
- Click OK
- Click Save