In this article you can find the Alternative solution for Standard Replacement Accounting for Special Orders
The workaround is to create a vendor return authorization and apply it to the purchase order.
- Create a Sales Order
- Associated Purchase Order will be created.
- Receive the item to East Warehouse, by creating IR from PO
- Fulfill the item to customer by creating IF for SO
- Create Invoice for SO.
- Customer makes Payment for the SO
- Bill is generated for the PO.
- Bill Payment is done to the Bill.
Due to damage or dissatisfaction, customer returns the Product.
- Create Return Authorization from SO
- Customer returns the item; hence IR is created from Vendor Return Authorization and damaged item is received in the East warehouse.
- Issue Credit Memo for the Customer.
From the East Warehouse damaged product is send back to the vendor.
- Create Vendor Return Authorization
- Generate IF for that Vendor Return Authorization and fulfill the product to the vendor warehouse.
- Issue Bill Credit for that vendor.
Replacement Scenario
Alternative solution for the replacement scenario in NetSuite.
- Create a similar SO (item that needs replacement, Same customer and same rate)
- A corresponding PO will be created for the same vendor.
- Receive the item by creating IR from PO, replacement item received to East Warehouse.
- Fulfill the SO by creating IF from sales Order. This process delivers the replaced item to the customer.
- Invoice the SO.
- Apply the previously created credit memo to this invoice.
- Bill the PO.
- Apply the previously created Bill Credit to this Bill.