Resolve Error: “EntityOrRoleDisabled”

Solution:

When trying to connect NetSuite through integration using TBA, received a detail message “EntityOrRoleDisabled” in Login Audit Trail. Customer have a web service role which has permissions of Access Token Management, Log in using Access Tokens and User Access Tokens.

Solution

1. Navigate to Setup > Company > Enable Features.
2. Under SuiteCloud tab, Manage Authentication section
3. Mark TOKEN-BASED AUTHENTICATION checkbox
4. Click Save
5. Navigate to Setup > Users/Roles > Manage Roles
6. Edit the role you want to modify
7. Click the Setup subtab
8. Select SOAP Web Services from Permissions dropdown
9. Click Add
10. Click Save
11. Navigate to Setup > Users/Roles > Access Tokens > New
12. Select Application Name
13. Select User
14. Select Role
15. Enter Token Name
16. Click Save