Resolve error: “Invalid orderstatus reference key H.” When Changing Order Status Using Workflow

User is trying to override the Order Status to Closed using workflow, it returns the error “Invalid orderstatus reference key H”. Transactions can be set the Order Status to Closed only if all Items on the Order are also Closed. Below is a sample of workflow that sets the Order Status to Closed after clicking a button.

Solution

1. Navigate to Customization > Workflow > Workflows > New
2. Basic Information:
   • Name: Enter Close Sales Order
   • Record Type: Select Transaction
   • Sub Types: Select Sales Order
   • Execute As Admin: Enter Checkmark
   • Release Status: Select Released
   • Initiation: Select Event Based
3. Event Definition:
   • On Create: Enter Checkmark
   • On View or Update: Enter Checkmark
   • Trigger Type: Select -All-
4. Click Save
5. Click State 1
6. Bottom right corner: Click New Action
7. Click Add Button
8. Parameters:
   • Label: Enter Close
9. Click Save
10. Click New State
11. Click State 1
12. Upper right corner: Click Pencil
13. Click Transitions tab
14. Click New Transition
15. To: Select State 2
16. Execute on Button: Select Close
17. Click Save
18. Click State 2
19. Bottom right corner: Click New Action
20. Click Set Field Value
21. Basic Information:
    • Trigger On: Select After Record Submit
22. Parameters:
    • Field: Select Order Status
    • Static Value: Enter Checkmark
    • Selection: Select Closed
23. Click Save
24. Click State 2
25. Upper right corner: Click Pencil
26. Click New Sublist Group
27. Parameters:
    • Sublist: Select Items
28. Click Save
29. Click State 2
30. Click Sublist Action Group
31. Click New Action
32. Click Set Field Value
33. Parameters:
    • Field: Select Closed (Line)
    • Static Value: Enter Checkmark
    • Checked: Enter Checkmark
34. Click Save