Resolve Error: “One or more cc emails are not valid.” on Workflow Send Email Action

Scenario

The Transaction Body Field CC Email was created and applied to Sales. The CC Email id (Example: {CUSTBODY56}) was applied on Workflow Send Email Action in the CC field under Recipient section.

If CC Email Field (or other field that should populate the email address) does not contain any value on the Sales records, the following error might occur: One or more cc emails are not valid.”

Prerequisites: Workflow with configured reference for CC field.

Solution

1. Navigate to Customization > Workflow > Workflows
2. Required workflow: Click Edit
3. Click State with Send Email Action
4. Click Send Email Action
5. Parameters:
6. Recipient:
   • CC: Enter Field ID to source the email
     Example: {‌custbody56}
     Note: Make sure the Custom Field CC Email on Sales records is populated with an email address before executing the workflow.
7. Click Save
8. Click Save