Resolve Error: “There is a file type restriction…” When Attaching File to an Email Template

Scenario

Error: “There is a file type restriction for this upload. You are restricted to the following file.” 
This happens when user tries to attach an excel/csv file to an email template.

Solution

Upload in File Cabinet

  1. Navigate to Documents > Files > File Cabinet
  2. Folder: Click a folder
  3. Click Add File
  4. Pop-Up Window: Select an excel or csv file
  5. Click Open
    Note: After this, the file will be uploaded in the folder selected.
  6. Excel/CSV File: Click Edit
  7. URL: Copy link
  8. Available Without Login: Enter Checkmark
  9. Click Save

Create Email Template

  1. Navigate to Documents > Templates Email Templates > New
  2. Name: Enter Name
  3. Create Template From: Select Text Editor
  4. Click Source 
  5. Text Editor: Enter <a href=”(paste copied URL here)”> Click Here </a> 
  6. Click Save

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