When performing CSV Imports to give Contacts access to a Customer’s account, user may encounter the error: “Unable to find a matching line for sublist contactroles with key: [contact].”
Solution
To resolve the error, create a CSV file with the following columns:
- Customer Internal ID: Contains Internal ID of the Customer
- Contact: Enter Name of the contact
- Email: Enter Email address of the contact
- Password: Enter Password of the contact
- Give Access: Enter Yes or No
Note: Contact’s NAME must be used instead of Internal ID because in the Field Mapping page, the ability to use the Internal ID is not yet supported when giving Access.