Resolve Error: “Unexpected Error – Ticket:Xxxxxxxxxxxx Contact NetSuite Support” on SuiteCommerce Base Theme

Scenario

You may encounter an unexpected error when installing SuiteCommerce Base Theme before SuiteCommerce Extension Management.

Error: “Unexpected Error – Ticket:Xxxxxxxxxxxx Contact NetSuite Support”

This is because SuiteCommerce Extension Management contains extensions which support themes within SuiteCommerce Base Theme bundle.

Solution

You must install SuiteCommerce Base Theme and SuiteCommerce Extension Management bundles in the following order.

1. Install SuiteCommerce Extension Management
   1. Navigate to Customization > SuiteBundler > Search & Install Bundles
   2. Keywords: Enter Bundle ID or name of the extension
   3. Click Search
   4. Verify that the correct SuiteApp is returned in the search
   5. Click SuiteCommerce Extension Management link
   6. Review the SuiteApp details
   7. Click Install
2. Install SuiteCommerce Base Theme
   1. Navigate to Customization > SuiteBundler > Search & Install Bundles
   2. Keywords: Enter Bundle ID or name of the theme
   3. Click Search
   4. Verify that the correct SuiteApp is returned in the search
   5. Click SuiteCommerce Base Theme link
   6. Review the SuiteApp details
   7. Click Install