Resolve Error: “Workflow: Failed to load action data (data inconsistency)” on a Deployed Workflow

The error is usually encountered when a workflow uses a deleted custom field that is a component of an uninstalled bundle. 

 

Example: A custom date field called Departure Date from a bundle is deployed on Item Fulfillment records. A workflow has been created to populate the field based on the date the Item Fulfillment was marked Shipped.

Later on, certain business changes require the bundle to be uninstalled. Thus, deleting the custom field. 

When the workflow is not revised to reflect this change, the error is encountered every time a user attempts to mark an Item Fulfillment as Shipped.

Solution

1. Navigate to Customization > Workflow > Workflows
2. Preferred Workflow: Click Edit
3. Click the different Workflow States
4. Look for the Workflow Actions where the referenced deleted fields are under
5. Click the Workflow Action
6. Hover the mouse pointer over Actions
7. Click Delete
8. Note: Repeat the steps above for each Workflow(s) and Workflow action(s) that are affected.

Note: Viewing or editing an affected action will throw an error stating “That record does not exist.” To fix data inconsistency error, the action must be deleted.