Resolve Error: “You Are Attempting to Send the Same Campaign Email Twice to the Same Recipient” on Workflow

The error received is an expected NetSuite behavior. To avoid this, filter out the leads or prospects that the workflow is working on.

Solution

1. Create a Custom Entity Field 

1. Navigate to Customization > Lists,Records, & Fields > Entity Fields > New

2. Label: Enter Label

                        Example: Custom Check Box

3. Type: Select Check Box 

4. Store Value: Enter Checkmark

5. Click Applies To

6. Customer: Enter Checkmark

7. Click Save 

2. Edit the Workflow 

1. Navigate to Customization > Workflow > Workflows

       2. Necessary Workflow: Click Edit

      3. Click State with the Send Campaign Email 

4. Click New Action 

5. Click Set Field Value

6. Basic Information:

• Trigger On: Select Entry

7. Parameters: 

• Field: Select Custom Check Box

8. Value:

• Value: Select Static Value
• Checked: Enter Checkmark

9. Insert Before: Select Send Campaign Email 

10. Click Save

11. Click Send Campaign Email

12. Condition: 

• Field: Select Custom Check Box
• Compare Type: Remove Checkmark

13. Click Save