Resolve Failing Themes and Extensions Activation on Extension Manager

There are instances when processing Themes and Extensions Activation via Extension Manager always results to Error state with message of: “Job execution time exceeded. The job has been IN_PROGRESS for more than 15 minutes.”. One of the possible causes of the issue is a Domain with incorrect DNS Setup.

Solution

There are two ways of resolving the problem depending on the use case

  1. Delete the Domain with incorrect DNS Setup entirely
  2. Navigate to Commerce > Hosting > Domains
  3. Problematic Domain: Click Edit
  4. Actions: Hover
  5. Click Delete
  6. Reconfigure the DNS Setup and retrigger the Deployment process
  7. Update and correct the DNS Setup on the Domain provider side
  8. Navigate to Commerce > Hosting > Domains
  9. Problematic Domain: Click Edit
  10. Click Save

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