When processing checkout on SCA, there may be instances where shoppers with multiple addresses select a non-default address at checkout. After the checkout has been completed, sales orders generated on the back end still uses the default address of the customer.
This may be due to the Shipping Estimator Preference on the website settings which may be set up as customer’s previous shipping method selection, which will always use the last shipping address and shipping method if this setting is selected.
Solution
- Navigate to Commerce > Websites > Website List> Edit
- Navigate to the Shoppingsub-tab
- Locate Shipping Estimator Preference
- Set the field to Default Web Site Shipping Method
- Click Save