When images are arranged incorrectly while viewing a download item’s drill down page, we need to check the file name of the images to see if it’s renamed correctly. The directory of the folder where the item images are stored will vary and it can be found by following the instructions below:
Solution
Navigate to Commerce > Websites > Website List
Click the Images tab
Look for the Image Folder field
Note: The correct format of the file should end with three (3) numbers like so: Sample-Item-Image_main-001.jpg.