Resolve stuck Extension activation

Jira Code: OTG-49

Activation of theme/extension may be blocked due to some internal error or cancellation of the process during the activation. If it has happened NetSuite doesn’t allow to activate another theme/extension. This can be resolved by the following method.

Method 1:

  1. Navigate to Customization > Lists, Records, & Fields > Record Types
  2. Look for the following records: SC ExtMech Activation and SC ExtMech Extensions Active
  3. View the records and open the list of the records under those types
  4. Delete the SC ExtMech Extensions Active records connected to the SC ExtMech Activation record that is still In Progress.
  5. Delete the SC ExtMech Activation record after deleting the connected records.
  6. Start another activation

Method 2:

  1. Delete all records related to the base theme in the customs records for activation
  2. Uninstall the SuiteCommerce base theme
  3. Follow Method 1 detailed above (this will delete the link between installed extensions and SCA)
  4. Uninstall SuiteCommerce Extension Management (which works if there is no data left in the tables)
  5. Reinstall SuiteCommerce Extension Management (new version)
  6. Reinstall SuiteCommerce base theme (new version)
  7. Activate Base Theme
  8. Deploy Extensions
  9. Activate Extensions

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