Resolved Notice: ” login has no password. A notification email with a password URL must be sent or a new password must be entered manually.” When Saving Customer Record Update

1. Edit Customer record
2. Update Email field
3. Save

Actual Result : <email address> login has no password. A notification email with a password URL must be sent or a new password must be entered manually.

Solution

This happens when a user is changing an email address on a Customer record with existing Access to Customer Center on the Access tab (Give Access = True ) or when a user is providing the customer a new access to Customer Center role without selecting any of the two fields: Send New Access Notification Email or Manually Assign or Change Password

When we change the email address via NetSuite User Interface, it is as if we are trying to provide them a new access hence, we will need the customer’s password. However we are not allowed to obtain customer passwords due to security purposes. With this, the following are alternate solution if the customer has an existing access to Customer Center:

Option 1:

1. Edit the value on email address field to new valid email address.
2. Go to Access tab > Set: Give Access = True
3. Fill out the Password and the Confirm Password fields with the same value representing a temporary password.
4. Mark the Send New Access Notification Email check box to notify this customer automatically by email when you give them new access to NetSuite. For security, the e-mail will not disclose the password. You need to contact your customer with this information.
5. Save the customer record.

Note: Your customer will then need to log in to their customer center role using the new email address you updated their Customer Record with and the temporary password you have created. You will also need to have them change their password via their Customer Center role.

For new access provisioning consider sending a New Access Notification Email with a password setup URL instead of manually assigning a user password.

Option 2: (For Customers with Customer Center Access – a self-service way of updating email address to log in to Customer Center Role)

1. Have the Customer with existing access to their Customer Center log in to their Customer Center role.
2. On Home page of their customer center role > Settings portlet > Click Change Email link.
3. On Change Email page, type the actual password on Current Password field.
4. On New Email Address and Confirm New Email fields, type the value of the new email address they will use for future log ins to customer center role.
5. Click Save button. 
7. Note: A confirmation message shows in green bar with the following information:
8. Confirmation
9. Validation email sent successfully.
10. To complete the pending email change, you must click the link provided in the validation email sent to (actual new email address value).
11.  
12. User needs to log in to their email account which is the new email address being requested to be changed to and follow the instructions in the email received to complete the log in email change.

Option 3: Remove the access of the Customer to Customer Center Role.

1. Edit the Customer record.
2. On Access tab > Unmark: Give Access = False
3. Update the Email field on the main part of the Customer form.
4. Save the Customer Record.

Note: This Option done when we do not intend to provide the customer with a Customer Center role or when we want to stop the customer from accessing the Customer Center role.