Resolved Unexpected Error in Printing Journal Entry

The user is receiving an unexpected error when printing a Journal Entry. 

Solution

To resolve this problem, please follow the steps below:

  1. Using Administrator Role Navigate to Customization > Forms > Advanced PDF/HTML templates
  2. Standard Journal Entry PDF/HTML Template: Click Customize
  3. Click Save without changing anything
    Note: In the List of forms should appear Custom Journal Entry PDF/HTML Template
  4. Navigate to Transactions > Financial > Make Journal Entries (Custom Role)
  5. Click Edit on the upper right corner
  6. Navigate to Customization > Customize Form
  7. PRINT TEMPLATE: Select Custom Journal Entry PDF/HTML template
  8. Click Save
  9. Reprint Journal Entry

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